Support

We're happy to help with anything about Ekiro.

Contact us: support@ekiro.run
We usually reply within 1–2 business days. Please mention your iPhone/Watch model and iOS version — it helps a lot.

Frequently asked questions

My workout doesn't appear on the watch

Open Ekiro on the Apple Watch — the latest workout syncs when the watch app becomes active. Make sure Bluetooth is on and the watch is paired. Then tap "Send to Watch" on the iPhone again.

There is no voice on the Apple Watch

Check the watch volume and make sure Silent/Theater mode is off. For the best voice quality, download an enhanced voice on iPhone: Settings → Accessibility → Spoken Content → Voices → your language.

Voice prompts stop when the screen is locked

That shouldn't happen — Ekiro keeps announcing with the screen off on both iPhone and Watch. If it does, make sure the workout is running (not paused) and write to us with your device model.

Heart-rate zone prompts don't work

Enable "Heart-rate control" in Ekiro settings (⚙️ on iPhone), set your range, then send the workout to the watch again. Heart-rate guidance works during watch workouts.

Nothing on the lock screen during a workout

The Live Activity shows the current interval on the iPhone lock screen. Check Settings → Ekiro → Live Activities is enabled.

Workout didn't save to Apple Health

Ekiro asks for Health access on first launch. You can check permissions in the Health app → profile → Apps → Ekiro.

Found a bug? Have an idea?

Write to support@ekiro.run — real feedback from runners is what shapes Ekiro.